We are making some changes to the class cancellation policy. We will be rolling out the new process over the next week but here are a few key points: All members whom have pre-booked into a class are required to give a minimum of 2 hours’ notice that they are unable to attend. It is with regret that failure to give the required 2 hours’ notice on two occasions will result in your account being disabled for the period of 1 week where you will be unable to book or attend any classes. We will be tracking those that are repeat offenders and if the problem persists then we will have no choice but to lengthen the period that your account is disabled.
Please be assured that exceptional circumstances will be dealt with by the Duty Manager on an individual basis.
Please register your class attendance to reception. The system will not do this automatically.
If you are booked for multiple classes, please inform reception of this on entry.
For the immediate future, a class register will be taken in all classes.